Analyst, Digital Sales

Job Description

Business and Financial performance  

• Conduct data mining and analysis, solving growth problems by leveraging data.
• Communicate complex analysis and insights to stakeholders and business leaders, both verbally and in writing
• Perform ad-hoc, deep dive analyses; helping identify growth opportunities.
• Develop in-depth knowledge of data sources, including identifying opportunities for improvement and expansion.
• Provide behavioural insights for different customer groups, addressing critical topics such as acquisition, transacting activities, and retention.

Customer Excellence

• Maintain excellent communication with external and internal stakeholders to ensure delivery on objectives.
• Build a strong formal and informal network to gain access to necessary data, resources, and information to achieve the goals of Digital Sales and Engagement
• Monitor Service Level Agreements and ensure effective delivery of services to both internal and external customers.

Leadership and people management

• Provide feedback to support internal and external partners e.g. Technology, Marketing, telcos etc
• Drive a culture of analytical rigour and data-driven decision making in Consumer Bank 

Process controls and operational excellence

• Liaise with Product managers to monitor effectiveness of data or reports provided in driving business, taking corrective actions where necessary.
• Ensure compliance to any legal and regulatory requirements as well as governance directives arising in the course of work.
• Comply with all Consumer Bank’s policies and procedures.

Strategic initiatives

• Lead strategic initiatives that will create business growth.
• Co-develop game changing initiatives in line with the Consumer Bank Digital Strategy