Business Systems Analyst

Competencies / Skills / Knowledge / Experience

• Exceptional attention to detail
• Excellent numeracy skills
• Experience identifying and implementing improvements to processes
• Clear and concise written communication skills
• A great communicator who can naturally build rapport with a wide variety of technical and non-technical colleagues
• Previous experience of working as a Business Analyst or a solid understanding of the live music industry preferred

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

• Process driven, well organised and deadline-focused
• Naturally efficient with a desire to improve existing ways of working
• Thrives in a fast-paced environment and working with a variety of teams
• A great problem solver
• Comfortable with ambiguity and able to adapt to changing business needs
• A team player
• A keen desire to learn
• Reliable, calm under pressure and confident prioritising multiple workstreams
• Can-do attitude, willing to get involved with any BI tasks required to build your understanding of our business

What the role includes

• Supporting Sr. Business Systems Analyst with management and development of Salesforce systems (Halo and Rome). Including (not limited to):
• Understanding user tasks and processes that drive them
• Understanding analytical teams’ data requirements and wider business needs
• Gathering requirements and writing user stories
• Working with Salesforce Business Analyst to design solutions
• Managing and prioritising development backlogs
• User Acceptance Testing
• End user training for new functionality
• End user communications (planned outages, new functionality etc)
• Onboarding new stakeholders
• Make sure users are generating ‘good’ data in the way they use our systems – ensuring they follow correct processes and carrying out training where necessary
• Creating training documentation
• Build and maintain excellent relationships with both Halo and Rome users. Understand their processes and system requirements, ensuring they can carry out their day-to-day workload in the most efficient way possible.
• Build and maintain excellent relationships with IT, particularly the Salesforce team.
• Ensure analytical teams (Business Intelligence, Finance) are receiving complete and accurate data and can carry out their analytical functions effectively.
• Maximise usage of Halo and Rome, ensuring we are taking advantage of all the benefits Salesforce can offer and ensuring the two systems work seamlessly together.