Requirements
- Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs.
- Experience (or equivalent) in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support.
- Experience using CRM tools to manage customer interactions and support workflows.
- Proven ability to collaborate with multiple stakeholders who have varying priorities.
- Excellent team collaboration and communication skills—diligent, persistent, yet kind and patient with others.
- Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably.
- Fluent in written and spoken English.
Nice-to-have:
- Experience working remotely or in a fast-growing organization.
- Familiarity with HR, Payroll, Healthcare, and/or Pension systems.
Key responsibilities
- Responsible for solving tickets per week across various Remote verticals
- Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
- Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
- Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales.
- You’ll be the voice and the ear for our users
Salary
Competitive
Monthly based
Location
, New Zealand, New Zealand, New Zealand, New Zealand, New Zealand
Job Overview
Location
, New Zealand, New Zealand, New Zealand, New Zealand, New Zealand
