Job Summary:
Afrisource Hub is seeking a dedicated and customer-focused Customer Service Specialist to join its remote team. The successful candidate will serve as the first point of contact for clients, handle inquiries efficiently, and ensure exceptional customer satisfaction through timely communication and problem resolution.
Job Description:
The Customer Service Specialist will manage customer interactions via email, chat, or phone, provide accurate information about products and services, and collaborate with internal teams to resolve issues. This role requires excellent communication, attention to detail, and the ability to work independently in a remote setting.
Key Responsibilities:
• Respond promptly and professionally to customer inquiries across multiple channels.
• Provide accurate information regarding products, services, and policies.
• Handle complaints and resolve issues to ensure customer satisfaction.
• Maintain detailed records of interactions and feedback.
• Collaborate with other departments to address and resolve customer concerns.
• Identify opportunities to enhance customer experience and streamline processes.
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Accra, Greater Accra Region, Ghana