HOW YOU MAKE AN IMPACT
Customer Contact
- Maintain critical business relationships with customers and to create new business opportunities for those customers
- Respond to the needs of the customer and ensure that these needs are properly communicated and followed up in a timely fashion
- Analyze business performance and deliver recommendations to drive sales growth by using key knowledge of market and customer needs
- Resolve most issues between the business and its customers and ensure that management is made aware of those issues that may escalate in severity
- Channel normal product returns through the customer complaint reporting process
- Convey competitive information, market information and specific details of customer product demands to appropriate levels of staff and management
Customer Quotations
- Prepare customer quotations based on established pricing guidelines, ensuring customer requirements are addressed in a timely fashion
- Follow-up on customer quotations and obtain feedback relative to pricing and timing of potential purchases
- Highlight quotation opportunities to management and outside sales team
Order Entry and Follow-Up
- Enter orders as received, ensuring accuracy of pricing, quantity and other customer requirements
- Proactively advise customers of late, or potentially late, orders
- Expedite and follow-up on customer orders to keep the customer informed of order status and shipment information, as required
WHAT YOU BRING TO THE ROLE ?
- Applied post-secondary education
- Bilingual (English/French), required
- 2-3 years B2B experience
- Excellent Microsoft Office skills, Word, Excel, and PowerPoint
- Strong mathematical and analytical skills
- Proven business and operational experience and skills
- Relationship building capabilities to source and develop opportunities, and close sales
- Excellent communication and interpersonal skills
- Attention to detail
- Demonstrated problem solving and negotiation skills
- Client focused, responsive, service-oriented, persuasive and flexible
Salary
Competitive
Monthly based
Location
Markham, Ontario, Canada
Job Overview
Location
Markham, Ontario, Canada