Key Responsibilities:
- Front Desk Management:
- Greet and welcome visitors in a friendly and professional manner.
- Answer and direct phone calls to the appropriate departments or personnel.
- Maintain the reception area, ensuring it is clean, organized, and presentable at all times.
- Visitor Management:
- Register visitors and issue badges or passes, if applicable.
- Inform staff of visitor arrivals and coordinate their appointments.
- Handle inquiries and provide accurate information about the organization’s services or policies.
- Administrative Support:
- Schedule appointments, meetings, and conference room bookings.
- Manage incoming and outgoing mail, packages, and courier services.
- Assist with data entry, filing, and maintaining office records.
- Communication:
- Serve as the primary point of contact for inquiries, whether in person, via email, or over the phone.
- Relay messages and ensure timely communication within the organization.
- Address customer or visitor concerns and escalate issues when necessary.
- Office Coordination:
- Order and maintain office supplies and stationery for the front desk and general office use.
- Monitor and coordinate the use of office equipment such as printers and fax machines.
- Provide support to various departments for events, meetings, or special projects.
- Security and Compliance:
- Ensure visitors follow security protocols and company policies.
- Report any suspicious activities or security concerns to the appropriate personnel.
Qualifications:
- High school diploma or equivalent (additional qualifications in office management or customer service are a plus).
- Proven experience as a receptionist, front desk officer, or similar role is an advantage.
Key Skills:
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in using office software such as Microsoft Office Suite and phone systems.
- A welcoming and professional demeanor.
- Attention to detail and the ability to handle confidential information.
Additional Requirements:
- Ability to work under pressure and handle multiple tasks efficiently.
- Professional appearance and good interpersonal skills.
- Flexibility to work extended hours or weekends if needed.
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana