Relationship Officer
Vacancies Global
·
Ghana
Full Time
Featured
Location: Haatso
Responsibilities
- Develop and implement effective collection strategies to ensure timely payments.
- Monitor portfolio performance and recommend proactive measures to maintain portfolio health.
- Ensure adherence to company policies, regulatory guidelines, and risk frameworks in all collection activities.
- Maintain regular engagement with customers, ensuring high repayment compliance and building trust.
- Negotiate payment plans and offer structured repayment options where necessary.
- Identify early warning signs of potential defaults and implement preventive strategies.
Requirements
- Bachelor’s degree in business administration, Marketing, Communications, or a related field.
- Strong understanding of customer relationship management principles.
- At least 1-2 years of experience in relationship management, account management, or customer success roles
- Proven experience managing key accounts, corporate clients, or strategic partnerships in a fast-paced environment.
- Experience with contract negotiation, conflict resolution, and maintaining long-term business relationships.
- Strong negotiation and persuasion skills, with the ability to align business goals with client needs and expectations.
- Ability to handle sensitive client interactions with professionalism, empathy, and tact.
Salary
Competitive
Monthly based
Location
Haatso, Greater Accra Region, Ghana
Job Overview
Location
Haatso, Greater Accra Region, Ghana