Corporate Relationship Manager

Reports Direct to: Head, Corporate Institutional Banking Department (CIBD)
Location: Accra/Tema/Kumasi

Job purpose

•  The Relationship Manager is responsible for managing and retaining a portfolio of corporate customers in the various Corporate/Institutional Banking sectors, securing new customer business in Construction, Hospitality & Finance and increasing wallet-share of existing business while building and sustaining long term relationships founded on trust, reliable and efficient support.

Key responsibilities:

• Drive Business Growth: Proactively initiate sales, cross-sell corporate banking products, and develop call plans to acquire and retain clients.
• Client Portfolio Reviews: Conduct annual or interim reviews for both borrowing and non-borrowing clients to ensure alignment with bank requirements.
• Product & Service Knowledge: Maintain up-to-date expertise on corporate banking offerings and seek continuous development to meet client needs effectively.
• Credit & Risk Assessment: Gather and analyze financial data for credit applications, assess risk, and manage problem accounts within the portfolio.
• Client Relationship Management: Foster strong relationships through excellent customer service, complaint resolution, and financial consultations.
• Market Research & Prospecting: Research industry sectors, maintain a pipeline of potential clients, and identify high-priority customers for engagement.

Qualifications (Key technical skills/knowledge required for position)

• Bachelor's degree in business administration, Finance or any related field.
• Master’s degree in business administration, Finance or any related field.
• Relevant professional certification is an added advantage.
• Minimum of five years relevant experience.
• Good communication, writing and presentation skills.
• Strong marketing and selling skills.
• Interpretation and impact analysis of financial statements/ratios.
• Persuasive, Self-motivated and high spirited.
• Demonstrate objectivity and sound judgment.  

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits.
• Continuous professional development opportunities.
• Positive and collaborative work environment.
• Opportunities for career advancement within the bank.