Customer Service Assistant -ghs900
Vacancies Global
·
Ghana
Full Time
Location: Tema Community 25, Spintex, East Legon, Labone, Kwabenya
Terms of Service
- Working Hours for Customer Service Assistant:
Monday to Saturday 7:00am to 9:00pm
Sundays is 9:30am to 9:00pm
Holidays is 7:00am to 4:00pm.
- The Customer Service Assistant is entitled to two (2) days off in a week.
- The Company pays the employees SSNIT, Tier 2 and PAYE at the end of every month.
- The employee is entitled to twenty (20) working days leave in a year.
- The Company re-imburses the staff an amount of One Thousand Ghana Cedis (GHC1,000.00) when he/she seeks medical attention from a Medical Facility. This covers the whole year.
Qualification: WASSCE
Skills required:
- Basic computer skills
- Good communications skills
- Good customer service skills
- Ability to read
- Interpersonal skills
- Ability to work under pressure
Duties and Responsibilities
- Have high product knowledge to answer questions and assist customers with information for buying decisions
- Must understand and be familiar with health benefits and uses of produce and products at the Branch
- Support Branch Supervisor in keeping track of items in promotion, specials, etc.
- Assist Branch Supervisor in receiving and processing stock
- Conduct continuous checks in the shop to remerchandise items and keep products well organised on shelves
- Attend to and actively monitor produce and products on shelves, ensure produce at the Branch are fresh, safe and of highest quality state to customer requirements and report those close to expiration to the Branch Supervisor whilst ensuring produce useable in other units are appropriately transferred and/or processed
- Be well attired at all times, demonstrate a cheerful attitude, warmly welcome customers visiting the Branch and help them with shopping by creating the best fit between customer requirements and available products to ensure high quality customer service
- Assist the cashier as till packer when traffic in the shop is high
- Assist customers to their vehicle with purchased items when need be
- Ensure the highest standard of hygiene and cleanliness at the Branch by carrying out general cleaning as per schedules established at opening, during and close of each working day, wash crates, mop floors
- Keep detergents and cleaning equipment well organised
- Refer customer complaints to Branch Supervisor
- Undertake any other duties periodically assigned by Management
Salary
900
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana