Manager, FBG Operations
Position Summary:
The Manager, FBG Operations will lead the company's fulfillment by company's unit, ensuring smooth platform operations, optimal resource allocation, and strong SME partner satisfaction. The role is pivotal in scaling fulfillment operations, optimizing rider performance, and delivering continuous revenue growth.
Responsibilities:
● Manage company’s platform and fulfillment operations across assigned regions.
● Track revenue performance and lead initiatives for consistent business growth.
● Supervise fulfillment and platform ops teams; ensure smooth coordination.
● Allocate bikes and riders to SME clients based on real-time demand.
● Collaborate with the fleet operations team on inventory and spares planning.
● Develop and implement performance improvement programs for riders.
● Enforce strict adherence to safety, regulatory, and operational compliance.
● Create and update SOPs to drive efficiency in order fulfillment.
● Serve as the primary liaison for SME partners to ensure their needs are met.
Requirements:
● Bachelor’s degree in operations, Logistics, Business, or related field.
● Minimum 4 years' experience in operations or fulfillment leadership.
● Strong leadership, team management, and communication skills.
● Experience working with SMEs or logistics/delivery partners.
● Analytical mindset with ability to interpret and act on operational data.
Salary
Competitive
Monthly based
Location
Haatso, Greater Accra Region, Ghana
Haatso, Greater Accra Region, Ghana