ESSENTIAL DUTIES AND RESPONSIBILITIES
- Work to learn and establish rapport with customers.
- Schedule and perform preventative maintenance.
- Generate revenue growth by offering solutions and products aligned with the service portfolio.
- Provide timely responses to service requests.
- Complete and submit applicable field service reports for invoicing.
- Develop a profitable territory performing service, selling service contracts, parts, systems.
- Act as a subject matter expert on all manufacturers and models by studying manuals, attending training, reaching out to co-workers and all other available resources.
- Troubleshoot and problem solve issues as they arise when doing service calls.
- Adhere to internal procedures regarding defective probes and parts, unused equipment, call escalation, warranties, and finance policies.
- Performs all administrative duties within established Probo Medical and regulatory timeframes including timesheets, service work orders, expense reports, preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners to resolve customer equipment issues and initiate escalation, if appropriate.
Responsible for the delivery and installation of an ultrasound system sold within your geographical radius. This will consist of being on site, making sure the equipment works, satisfying client expectations and learning the client’s ultrasound equipment portfolio and needs.
Service Performance
- PM Completion (schedule & non-schedule) (Total)
- First-time fix rate with primary engineer
- Percentage of outstanding work orders
- Percentage of Field Service visits per field engineer per month
Sales Performance
- PM and Billable Revenue to meet or exceed $25,000 per quarter
- Percentage of expiring maintenance contracts that are renewed
- Percentage of Probe Sales • Percentage of Equipment Sales
- Percentage of Probe Repair Sales
- Percentage of Contract Sales
Requirements
Required Education and Experience:
- High School Diploma/GED
- Knowledge of computers; PC competency to include utilization of Microsoft Office Suite products
- An established customer base is a plus.
- Be a self-starter.
- Creative problem solving.
- Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment.
- Ability to adapt to changing work requirements in a complex, fast-paced environment.
- Ability to effectively operate in a independent environment to achieve assigned goals and objectives
- Robust organization/communication skills to exceed customer expectations.
- Strong interpersonal skills to develop relationships and be prompt and courteous.
Preferred Education and Experience:
- Associate Degree in electronics (BSEE/BSEET/BSME/BSMET preferred) or 2 years’ equivalent combination of education and experience.
- Experience with diagnostic Ultrasound equipment highly preferred, especially within a field service environment.
- An established customer base is a plus.
Salary
Competitive
Monthly based
Location
City of Syracuse, New York, United States
City of Syracuse, New York, United States
