Qualifications
- Relevant College or University qualification to min Bachelor's level
- Minimum 5 years relevant experience
- Experience at a Managerial role.
- Proven experience in Crisis Management.
- Wide and varied training courses attended and skills gained in an airline environment.
- Extensive overall knowledge of all areas and the airline / airport operation.
- Good Command of English language
- Organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs. Good report writing skills.
- Customer focus - empathy towards Customers.
- Principles and practices of program development, budget preparation and administration.
- Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate is skills. Ability to foster teamwork among team members.
- Able to work under pressure.
Accountabilities
- Evaluate alliance, airport passenger handling strategies in conjunction with RMAS affecting station’s flight summer/winter schedules.
- Assess and foresee manpower planning in conjunction with peaks, holidays, seasonal or additional flights.
- Manages the daily operation and acts as liaison between airport service providers, government agencies and authorities, and senior management.
- Provides inputs and recommendations to management regarding short and long-term service improvements/changes.
- Primary contact and liaison person for all areas of the QR airport operation at the station.
- Assists in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.
- Provide inputs and suggestions on processes improvements to enhance service delivery standards.
- Strike effective balance between ‘customer first’ and ‘company interest.
- Coordinate with One World Carrier for support during disruption / Crisis.
- Ensure the Aircraft Turnaround Check (ATC) duty as assigned to ensure safe operation of QR ground ramp product.
- Ensure that aircraft cabin service doors are operated from the outside where applicable to facilitate and reduce the associated safety risk of inadvertent slide deployment.
- Perform other department duties related to his/her position as directed by the Head of the Departmen
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana
