What you bring
- Experience:
- Experience in payroll customer care team management or equivalent amount of experience.
- Deep understanding of local legislation in one or more countries is a plus
- Strong experience in a customer-facing role.
- Problem-solving abilities with great communications skills.
- Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
- Is a productivity geek and will constantly think of ways to improve and speed up their work.
- You understand the need and ideal to work largely asynchronously.
- It's not required to have experience working remotely, but is considered a plus.
- You write and speak fluent English.
Key Responsibilities
- Manage and provide direction to a team of Payroll Client Services Specialists ensuring effective service delivery and continuous improvement.
- Act as an escalation point of contact for all questions related to employees payroll runs.
- Provide companies and employees support on all Payroll related questions and address their potential issues.
- Manage complex customer escalations and bring them to resolution.
- Collaborate closely with Customer experience, Payroll Operations, Benefits, Tax and Finance teams to provide best in-class support to our clients and ensure answers are provided within strict SLAs.
- Collaborate with the Payroll leadership team to support the strategic direction and alignment with company goals.
- Contribute to the identification and implementation of opportunities to improve operational efficiency
- Drive training and development sessions to increase payroll knowledge and improve user experience
- Manage existing relationships with payroll, accounting and benefits service providers.
- Maintain up-to-date knowledge and documentation on payroll processes, contributing to FAQs and other learning materials.
Salary
Competitive
Monthly based
Location
Nice, Provence-Alpes-Côte d'Azur, France
Job Overview
Location
Nice, Provence-Alpes-Côte d'Azur, France