JOB PURPOSE:
The primary responsibility of the candidate will be to effectively address customer issues, handle complaints, and respond to inquiries with tact and efficiency. With exceptional problem-solving skills and dedication to customer-centric values, the candidate will ensure that every interaction leaves a positive impact
KEY RESPONSIBILITIES:
* Managing large amounts of inbound/outbound calls, emails, and chat on time with the highest level of professionalism.
* Identifying customers’ needs, clarifying information, researching every issue, and providing solutions and/or alternatives.
* Managing promotions and social ad campaigns, to integrate with the company’s overall marketing campaign plan and channels.
* Processing forms, orders, and applications requested by the customers.
* Identifying, escalating priority issues, and reporting to the high-level management.
MINIMUM REQUIREMENTS:
* A minimum of first degree or its equivalent.
* High Fluency in English and Sango
* Ability to work in a 24-hour shift environment.
* Customer orientation and ability to adapt or respond to different types of customers.
* Excellent communication and presentation skills
Salary
Competitive
Monthly based
Location
, Kadoma, Mashonaland West Province, Zimbabwe, Mashonaland West Province, Zimbabwe
, Kadoma, Mashonaland West Province, Zimbabwe, Mashonaland West Province, Zimbabwe
