Likely Job Description (based on common CRO roles + what the job posting summary suggests)
Key Responsibilities might include:
- Handling incoming customer queries, complaints, and feedback (phone / email / in-person)
- Ensuring high levels of customer satisfaction and maintaining good relationships with clients
- Follow up on sales leads and ensure customer retention
- Coordinate with sales and after-sales teams to resolve issues / ensure delivery / quality
- Maintain records of customer interactions, transactions, feedback
- Possibly using CRM systems to track client history and interactions
- Reporting on customer satisfaction metrics, trends, areas of improvement
Qualifications & Skills likely required:
- Minimum education: Bachelor’s degree (often in business, communications, or related field)
- Good communication skills (oral & written)
- Some experience in customer service or retail / furniture / luxury product segment may be preferred
- Ability to manage multiple customer contacts and follow up effectively
- Possibly basic computer skills and ability to use CRM or similar tools
Salary
Competitive
Monthly based
Location
Ghana
Job Overview
Location
Ghana
