Job Description
We are seeking a Customer Service Manager to lead and optimize our customer service operations, ensuring excellent service delivery, efficient processes, and data-driven performance management.
The ideal candidate will combine strong people leadership with analytical skills to enhance customer experience, resolve operational issues, and support business growth.
Key Responsibilities
Oversee the end-to-end customer service process, from order placement to post-delivery support.
Collaborate with sales, warehouse, and logistics teams to ensure timely resolution of customer inquiries and issues.
Manage customer complaints, escalations, and service recovery processes professionally and effectively.
Support order management, returns processing, and customer account reconciliation where applicable.
Recommend and implement process improvements based on customer feedback and service data insights.
Supervise, coach, and mentor the customer service team to uphold service standards and performance targets.
Ensure proper documentation of customer interactions and adherence to company policies and procedures.
Requirements
Bachelor’s degree in Business Administration, Marketing, or a related field.
3 – 5 years of experience in customer service management, operations, or service coordination.
Proven experience managing customer service operations in structured or fast-paced environments.
Strong proficiency in Excel, CRM or ERP systems, and reporting tools (e.g., Power BI is an advantage).
Excellent communication, problem-solving, and interpersonal skills.
Highly organized, detail-oriented, proactive, and able to work independently with minimal supervision.
Customer-focused mindset with strong leadership and decision-making abilities.
Salary
Competitive
Monthly based
Location
Apapa, Apapa, Lagos State, Nigeria, Lagos State, Nigeria
Apapa, Apapa, Lagos State, Nigeria, Lagos State, Nigeria