Responsibilities:
- Respond to customer inquiries via phone, email, and chat
- Resolve customer issues and concerns in a timely manner
- Provide product/service information and troubleshoot problems
- Escalate complex issues to senior support teams
- Maintain accurate records of customer interactions
- Meet performance metrics (response time, resolution rate, etc.)
- Collaborate with internal teams to improve customer experience
Requirements:
- Diploma or equivalent; degree in customer service or related field preferred
- Excellent communication and problem-solving skills
- Proficiency in customer support software and MS Office
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong customer service orientation and empathy
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Accra, Greater Accra Region, Ghana