Job Purpose
The successful candidate will be responsible for delivering excellent customer support by responding to enquiries, resolving issues efficiently, and ensuring a positive customer experience. The role focuses on building strong customer relationships, improving customer satisfaction, and supporting business growth through effective service delivery.
Role-Specific Duties
- Respond promptly and professionally to customer enquiries via phone, email, and live chat
- Resolve product or service issues by understanding customer concerns, identifying root causes, and providing appropriate solutions
- Process orders, forms, applications, and service requests accurately and within agreed timelines
- Follow up with customers to ensure issues and requests are fully resolved
- Maintain accurate records of customer interactions, transactions, feedback, and complaints in the CRM system
- Escalate complex or unresolved issues to the appropriate internal teams and follow through to resolution
- Provide clear information about company products and services and guide customers through the purchasing process
- Identify customer needs and recommend suitable solutions to enhance satisfaction and loyalty
- Assist with onboarding new customers, including account setup and system usage guidance
- Work closely with technical support teams to resolve recurring or complex technical issues
- Prepare and share customer activity and service reports with management
- Monitor customer feedback and contribute suggestions to improve service delivery and customer experience
- Handle customer complaints, returns, refunds, and exchanges in accordance with company policies
- Verify, update, and maintain accurate customer information in company databases
- Collaborate with the sales team to support promotions, upselling, and cross-selling initiatives
- Participate in team meetings, training sessions, and continuous improvement activities
Qualification
- Bachelor’s degree in Business Administration, Marketing, or a related field
- Previous experience in a customer service or support role is an added advantage
- Proficiency in Microsoft Office Suite and CRM systems
- Strong verbal and written communication skills
- Excellent interpersonal and problem-solving abilities
- Strong customer-focused mindset with attention to detail
- Ability to multitask and perform effectively in a fast-paced environment
- Team-oriented with a positive and professional attitude
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana