ICT Program Director

What you will do:

• Build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Daily presence at customer site, becoming a sort of Ericsson “agent” at the customer premise to increase the customer’s trust in Ericsson as a Partner.
• Guide up-sales opportunities 
• Mentor the team, to interact with them and to support them in their professional growth, and to identify and recognize talents !
• Support asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology fine-tuning as well as harvesting the best practices from the programs driven.
• Need hands-on experience when it comes to projects delivery
• Be responsible for contract fulfillment, establish the program organization, clarify scope and secure vital resources at the right cost level
• Secure delivery compliance to both contractual and business case requirements
• Drive program executions and securing delivery according to contracted scope and delivery dates
• Need ICT, BSS proficiency and proven track record in Operator Transformation Programs and Projects with minimum budget of 10MUSD.
• Manage projects operational relationships with the customer, arranging meetings, customer events and ensuring a high level of customer satisfaction
• Strong Leadership Skills are required
• Work closely with the account team during presales, responsible for contract execution strategy, cost estimations, time & resource planning

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The skills you bring:

• Education: Bachelor or Master of Science in Engineering, Computer Science or equivalent
• Min years of experience: More than 10 years in ICT sector
• Demonstrable experience of several years in project and/or program manager role; or equivalent leadership role
• Domain and Technology experience: BSS, OSS.
• Areas of Expertise: Ericsson Charging, Ericsson Billing, Ericsson Virtual Network Functions Implementations
• Certification: PMI© project manager certification (PMP) or equivalent
• Proven problem-solving skills and good in written & spoken communication
• Customer focused and desire understand business and customer needs
• Professional attitude with solid ability to prioritize, manage time and deliver results
• Good team player with high interpersonal skills

Additional Requirements

• People Management experience and MBA is plus
• Experiences related to project management methodologies, techniques and tools.
• Professional competence related to the project type and the nature of the project outcome.
• Experience of working within the Telecom/IS/IT industry.
• Experience working with multi-national global decentralized organizations with the ability to establish good working climate in a virtual environment using phone, mail and collaboration tools as communication vehicles.
• Experience/knowledge in Ericsson Business Process (EBP) IT Process, ITIL, eTOM