JOB DESCRIPTION
What You’ll Do:
- Provide remote (and local) IT support for TTS employees and contractors across a range of topics
- Solve tickets in our Helpdesk system—from simple user questions to more involved troubleshooting
- Onboard new hires and offboard leavers (account setup, hardware provisioning, access management)
- Order, configure, and ship laptops (primarily macOS, some Windows)
- Manage access requests across multiple systems and teams
- Maintain and support our fleet of core SaaS applications:
- 1Password, Atlassian, Google Workspace, Jamf Pro, Microsoft 365, Okta, Slack, Asana, Mode (and many more)
- Plus internal tools: TMS, AdminUI, CSC
- Monitor Vanta and proactively address issues to maintain compliance with ISO 27001, SOC 2, and PCI DSS
- Create and maintain documentation to help the team and users resolve recurring issues faster
What You Bring:
- A user-first mindset with a genuine passion for solving problems and helping others
- Experience working on an IT Support or Helpdesk team (ideally at a growing company)
- Hands-on familiarity with core IT tools like Google Workspace and Okta
- Practical experience supporting macOS and Windows users
- Comfortable working with Jamf Pro or other MDM tools (especially for macOS)
- You’re fluent in English (bonus points for French, especially for vendor communication)
- Curiosity and initiative—you don’t need to know every tool we use on day one, but you’re eager to learn by doing
Why This Role is Unique:
- Wide scope: You’ll touch everything from hardware setup to compliance monitoring and application management
- Balanced challenges: Expect a mix of quick-win tickets and longer-term technical projects
- Room to grow: This is a great opportunity to build depth over time—whether in automation, security, or SaaS operations
Salary
Competitive
Monthly based
Location
London, England, United Kingdom
Job Overview
Location
London, England, United Kingdom
