IT Support Lead

DUTIES / RESPONSIBILITIES 

Specifically, the candidate’s duties will include:

• Oversee IT support operations, ensuring timely resolution of hardware, software, and network issues.
• Manage IT helpdesk operations, responding to user requests, troubleshooting system errors, and ensuring minimal downtime.
• Maintain and optimize IT infrastructure, including servers, networks, and enterprise applications.
• Implement and enforce IT security measures, ensuring compliance with data protection regulations (e.g., GDPR, NDPR) and industry standards.
• Coordinate with third-party vendors and service providers for IT procurement, maintenance, and software/hardware upgrades.
• Develop and implement IT policies and best practices to enhance system security and operational efficiency.
• Monitor system performance and IT asset management, ensuring optimal utilization of resources.
• Provide technical training and support to employees on IT systems, software, and security protocols.
• Automate repetitive IT tasks using PowerShell, Python scripts, or automation tools to improve efficiency.
• Conduct regular IT audits and risk assessments to identify vulnerabilities and recommend solutions.
• Stay updated on emerging IT trends, cloud computing, and cybersecurity advancements to drive continuous improvement.

KEY QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Technology, Web Development, or a related field.
• Minimum of 5–10 years of experience in website development, management, and automation.
• Proven experience with web development technologies such as HTML, CSS, JavaScript, PHP, and Python.
• Experience with content management systems (CMS) like WordPress, Joomla, or Drupal.
• Familiarity with automation tools and frameworks (e.g., Zapier, UiPath, Selenium).
• Knowledge of web analytics tools (e.g., Google Analytics, Hotjar) and SEO best practices.
• Experience with cloud platforms (e.g., AWS, Azure) and version control systems (e.g., Git) is a plus.
• Relevant professional certifications (e.g., Google Analytics Certification, AWS Certified Developer) are an added advantage.

SKILLS

• Technical expertise in IT infrastructure, system administration, and troubleshooting.
• Strong problem-solving and analytical skills to diagnose and resolve technical issues efficiently.
• Proficiency in networking protocols, security standards, and cloud computing.
• Excellent communication and interpersonal skills to support non-technical users.
• Ability to manage IT projects, implement new systems, and drive IT process improvements.
• Proficient in Microsoft Office Suite and IT project management tools (e.g., Jira, Trello, Asana).
• Strong organizational and time management skills to handle multiple priorities effectively.