Network Service Delivery Engineer I

JOB DESCRIPTION

RESPONSIBILITIES

• Respond to and resolve WDM/DWDM, Packet Switches & MW network issues within the time frame of severity level agreements
• Troubleshooting and resolution of 1st and 2nd level network related problems.
• Support all aspects of the network management process, ensuring requests, implementations, and problems are delivered as required without impacting global communications.
• Deploy and document changes in accordance with the problem and the change management process
• Participate in managing projects introduced by the engineering team, assuring full implementation and documentation standards are adhered to. Complete the project's objectives within timelines.
• Perform the most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity on the transport network.
• Ensure that Main One’s global and metro fibre network documentation is always accurate and up to date.
• Carry out site surveys, plan new equipment (MW Radio, DWDM, Switches, etc.), install Cabinets, and install towers.
• Provide support as delegated on last-mile connections, including microwave radio technology deployment
• Support OSP build supervision on-site for all fibre cable activities, such as Laying Fibers, laying subducts and calibrations, fibre testing, and fibre Termination/Splicing.
• Assess test plans and perform tests to ensure the cable and build integrity. Issue periodic progress/ status reports regularly, based on the updates gathered from the construction teams.
• Perform Network Analyses using E-Analyzer, SDH Analyzer, OTDR, and other signal testing tools/instruments to ensure an error-free network.
• Report on capacity, inventory, and utilization of applicable transmission and carrier equipment configurations. Provide detailed engineering documentation to support and ensure the success of required projects.
• OSP builds supervision on site for all fiber cable activities, such as Laying Fibers, laying subducts and calibrations, fiber testing, and fiber Termination/Splicing.
• Ensure quality assurance on all outside plant infrastructural build by contractors during implementation.

Qualification:

•  A bachelor’s degree or Equivalent in Electrical/Electronics, and Telecommunication Engineering

 Competencies Required:

• 1-2 years' experience in configuration, operations, and maintenance of optical fibre, SDH transmission equipment
• A working knowledge of microwave transmission, and must have undergone basic training in optical networks and SDH/OTN/WDM/DWDM/IP networks
• A basic understanding of IP quality of service and network management concepts is necessary
• SDH OTN knowledge and/or experience working in a telecommunications environment · Ability to interpret topography, network design maps, and CAD Designs
• Ability to use E-Analyser, OSA, OTDR, Transmission Analysers, Optical power meters, and other signal testing tools/instruments
• Basic knowledge in configuring and troubleshooting L1 and L2 issues for Cisco and Ciena equipment.
• Fair understanding of OSPF, TCP/IP, enterprise Wireless, and L2 technologies.
• TCP/IP, Network Security, VoIP, and OSPF networking experience required.
• Basic knowledge of Spanning Tree, VLANs, VTP, Trunking protocols
• Good knowledge of the Microsoft Office suite, using Word, Excel, PowerPoint, and MS SharePoint
• Able to work well within a busy team and handle various issues. Capable of multi-tasking, good time management, and prioritization of workload.
• Ability to drive managed vendors to prioritize and resolve problems and identify future needs.
• Ability to maintain composure and customer-service focus in stressful and ambiguous situations.