Essential Job Functions & Responsibilities:
- Develop and implement account strategies and plans that further existing account adoption and identify new business opportunities within assigned accounts.
- Expand the customer relationship, resulting in an increase in overall account value.
- Ensure rapid adoption and enablement of solutions that drive value for the customer.
- Expand tax process automation across Vertex Line of business applications.
- Increase and expand the customer’s usage of Vertex Enterprise (VE).
- Track performance and overall customer satisfaction.
- Meet or exceed account-specific revenue and profitability goals for account portfolio including but not limited to renewals, subscription software expansion, and services billings.
- Maintain a close working relationship with other Vertex cross-functional teams (such as Solution Engineering, Alliances, Solution Sales Consulting, and Global Professional Services).
- Act as primary escalation point for those accounts within their portfolio.
- Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives) and accurate forecasting growth opportunities.
- Facilitate quarterly Account Reviews with customer and Account team members to confirm ongoing customer account goals and strengthen relationships.
- Manage new account assignment into portfolio of accounts.
- Travel required - 25% time estimated.
- Participate in other projects or duties.
Knowledge, Skills, and Abilities:
- Selling, Account Management, or delivering consulting services.
- Managing complex customer engagements, including VP and C-level communications.
- Complex Account Management.
- Proficiency in Microsoft Office: Excel, PowerPoint, Word, and Outlook.
- Ability to apply broad expertise or unique knowledge and professional concepts to develop resolutions to critical issues.
- Ability to manage multiple complex, high visibility, or high impact projects simultaneously.
- Ability to work without supervision. Complete latitude for decision making.
- Ability to create formal networks with key decision makers.
- Ability to listen and understand information and communicate the same.
- Must possess strong interpersonal, organizational, presentation, and facilitation skills.
- Must be results-oriented and customer-focused.
Education and Training:
- Bachelor's degree required.
- 8+ years of experience in Tax Technology sales and/or consulting service required.
- Commercial experience including experience developing account management plans and contract negotiation required.
- Line of Business specific experience - Income Tax or Transaction Tax required.
- Tax Technology or Tax Professional Certifications and/or Credentials preferred.
- ERP financial application training a plus.
- Or equivalent combination of education and/or experience.
Salary
Competitive
Monthly based
Location
Worldwide, Worldwide Region, Worldwide
Job Overview
Location
Worldwide, Worldwide Region, Worldwide
