What can you get from Cambridge?
In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your well-being and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.
What will you do in this role?
The Technical Support Analyst role will be tasked with providing technical support to our external customers (administrators, users, and teachers) and Cambridge Sales and CS Teams for one business stream (UK Global Education). You will be investigating issues to provide a successful resolution and liaising with senior technical team members.
You would also be expected to manage a technical investigation in the following ways:
- Accepting the customer's issue and gathering technical information (email and phone support).
- Responsible for resolving basic and complex customer issues.
- Analyze the symptoms of a technical problem to identify the underlying problem.
- Dealing with any queries and resolving them on a timely basis.
What makes you the ideal candidate for this position?
Our ideal candidate is someone with a strong technical support background and excellent English communication skills. You thrive in a fast-paced environment, are comfortable with shifting schedules, and take pride in delivering exceptional service.
- At least 1 year of experience in a technical support or customer service role
- Strong oral and written English communication skills
- Computer literate with solid troubleshooting skills
- Confident and professional email and telephone manners
- Strong attention to detail and organizational abilities
- Proven time management and decision-making skills
- A team player who can collaborate effectively with others
- Amenable to working on shifting schedules and in a hybrid setup
Salary
Competitive
Monthly based
Location
Makati, Philippines, Philippines
Makati, Philippines, Philippines
